/* ============================================================
   CLUMA HELPDESK - Hoja de estilos principal
   Archivo: styles.css
   Descripcion: Estilos globales, componentes y modo oscuro
   ============================================================ */

/* ── Reset y base ─────────────────────────────────────── */
*{box-sizing:border-box;margin:0;padding:0}
body{font-family:-apple-system,BlinkMacSystemFont,'Segoe UI',sans-serif;font-size:14px;background:#f5f5f3;color:#1a1a1a;min-height:100vh}

/* ── Pantalla de autenticacion ───────────────────────── */
.auth-wrap{min-height:100vh;display:flex;align-items:center;justify-content:center;padding:20px;background:linear-gradient(135deg,#f5f5f3 0%,#e8e8e5 100%)}
.auth-card{background:#fff;border:0.5px solid #e0e0da;border-radius:16px;padding:36px;width:100%;max-width:420px;box-shadow:0 4px 24px rgba(0,0,0,0.06)}
.auth-logo{text-align:center;margin-bottom:8px}
.auth-logo img{max-height:60px;max-width:200px;object-fit:contain}
.auth-tagline{text-align:center;font-size:13px;color:#888;margin-bottom:24px}
.auth-tabs{display:flex;border:0.5px solid #e0e0da;border-radius:8px;overflow:hidden;margin-bottom:20px}
.auth-tab{flex:1;padding:9px;text-align:center;cursor:pointer;font-size:13px;background:#f5f5f3;color:#666;border:none}
.auth-tab.active{background:#fff;color:#1a1a1a;font-weight:500}
.auth-error{background:#FCF0F0;color:#A32D2D;padding:10px 12px;border-radius:8px;font-size:13px;margin-bottom:14px;display:none}
.auth-success{background:#f0fdf4;color:#166534;padding:10px 12px;border-radius:8px;font-size:13px;margin-bottom:14px;display:none}
.auth-link{font-size:12px;color:#378ADD;cursor:pointer;text-align:center;margin-top:12px;display:block}
.auth-link:hover{text-decoration:underline}

/* ── Formularios generales ───────────────────────────── */
.form-group{margin-bottom:12px}
.form-group label{display:block;font-size:12px;color:#666;margin-bottom:4px}
.form-group input,.form-group select{width:100%;padding:9px 12px;border:0.5px solid #d0d0ca;border-radius:8px;font-size:13px;background:#fff;color:#1a1a1a}
.form-group input:focus{outline:none;border-color:#378ADD}
.form-row{display:grid;grid-template-columns:1fr 1fr;gap:10px}
.btn-auth{width:100%;padding:11px;background:#1a1a1a;color:#fff;border:none;border-radius:8px;font-size:14px;font-weight:500;cursor:pointer;margin-top:8px}
.btn-auth:hover{background:#333}

/* ── Layout principal de la app ──────────────────────── */
.app{display:none;height:100vh;flex-direction:row}

/* ── Sidebar ─────────────────────────────────────────── */
.sidebar{width:220px;background:#fff;border-right:0.5px solid #e0e0da;display:flex;flex-direction:column;flex-shrink:0}
.sidebar-logo{padding:16px;border-bottom:0.5px solid #e0e0da;text-align:center}
.sidebar-logo img{max-height:44px;max-width:160px;object-fit:contain}

/* Seccion del menu con collapse */
.nav-section-label{padding:8px 16px 4px;font-size:10px;font-weight:600;color:#aaa;text-transform:uppercase;letter-spacing:0.5px;cursor:pointer;display:flex;align-items:center;justify-content:space-between;user-select:none}
.nav-section-label:hover{color:#888}
.nav-section-label .nav-arrow{font-size:9px;transition:transform .2s}
.nav-section-label.collapsed .nav-arrow{transform:rotate(-90deg)}
.nav-section-group{overflow:hidden;transition:max-height .25s ease}
.nav-section-group.collapsed{max-height:0 !important}

.nav-item{padding:9px 16px;cursor:pointer;display:flex;align-items:center;gap:8px;font-size:13px;color:#666}
.nav-item:hover,.nav-item.active{background:#f5f5f3;color:#1a1a1a;font-weight:500}
.nav-badge{background:#dbeafe;color:#1d4ed8;font-size:11px;padding:1px 7px;border-radius:10px;margin-left:auto}

.sidebar-bottom{margin-top:auto;padding:12px 16px;border-top:0.5px solid #e0e0da;font-size:12px;color:#888}
.sidebar-user{font-weight:500;color:#1a1a1a;font-size:13px;margin-bottom:2px}
.sidebar-role{font-size:11px;padding:1px 7px;border-radius:8px;display:inline-block;margin-bottom:6px}
.role-admin{background:#ede9fe;color:#7c3aed}
.role-agent{background:#dbeafe;color:#1d4ed8}
.role-user{background:#f0f0ee;color:#555}
.btn-logout{background:none;border:none;font-size:12px;color:#888;cursor:pointer;padding:0}
.btn-logout:hover{color:#A32D2D}

/* ── Area principal ──────────────────────────────────── */
.main{flex:1;display:flex;flex-direction:column;overflow:hidden;background:#f5f5f3}
.topbar{padding:12px 20px;background:#fff;border-bottom:0.5px solid #e0e0da;display:flex;align-items:center;gap:10px;flex-wrap:wrap}
.topbar h2{font-size:15px;font-weight:500;flex:1}
.content{flex:1;overflow-y:auto;padding:20px}

/* ── Botones ─────────────────────────────────────────── */
.btn{padding:6px 14px;border:0.5px solid #d0d0ca;border-radius:8px;cursor:pointer;font-size:13px;background:#fff;color:#1a1a1a}
.btn:hover{background:#f5f5f3}
.btn-primary{background:#1a1a1a;color:#fff;border-color:#1a1a1a}
.btn-primary:hover{background:#333}
.btn-ai{background:#dbeafe;color:#1d4ed8;border-color:#bfdbfe}
.btn-danger{background:#fee2e2;color:#991b1b;border-color:#fecaca}
.btn-danger:hover{background:#fecaca}
.btn-success{background:#dcfce7;color:#166534;border-color:#bbf7d0}
.btn-sm{padding:4px 10px;font-size:11px}

/* ── Filtros de la topbar ────────────────────────────── */
select.filter{font-size:12px;padding:5px 8px;border:0.5px solid #d0d0ca;border-radius:8px;background:#fff;color:#1a1a1a}

/* ── Tickets ─────────────────────────────────────────── */
.ticket-list{display:flex;flex-direction:column;gap:8px}
.ticket-card{background:#fff;border:0.5px solid #e0e0da;border-radius:10px;padding:14px;cursor:pointer}
.ticket-card:hover{border-color:#b0b0a8}
.ticket-urgent{border-left:3px solid #E24B4A !important}
.tc-head{display:flex;align-items:center;gap:8px;margin-bottom:8px;flex-wrap:wrap}
.tc-id{font-size:12px;color:#888}
.tc-title{font-weight:500;flex:1;font-size:13px}
.tc-meta{font-size:12px;color:#888;display:flex;gap:14px;align-items:center;flex-wrap:wrap}
.avatar{width:22px;height:22px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:9px;font-weight:600;background:#dbeafe;color:#1d4ed8;flex-shrink:0}
.urgent-badge{background:#fee2e2;color:#991b1b;font-size:10px;padding:1px 7px;border-radius:8px;font-weight:500}

/* ── Badges ──────────────────────────────────────────── */
.badge{font-size:11px;padding:2px 9px;border-radius:10px}
.p-Alta{background:#FAC775;color:#633806}
.p-Media{background:#dbeafe;color:#1d4ed8}
.p-Baja{background:#d1fae5;color:#065f46}
.s-Abierto{background:#fee2e2;color:#991b1b}
.s-En-proceso{background:#fef3c7;color:#92400e}
.s-Resuelto{background:#d1fae5;color:#065f46}
.badge-urgente{background:#fee2e2;color:#991b1b;border:0.5px solid #fecaca;font-size:10px;padding:1px 7px;border-radius:8px}

/* ── Detalle de ticket ───────────────────────────────── */
.detail-wrap{display:flex;flex-direction:column;gap:14px}
.detail-card{background:#fff;border:0.5px solid #e0e0da;border-radius:10px;padding:16px}
.detail-title{font-size:16px;font-weight:500;margin-bottom:10px}
.detail-badges{display:flex;gap:6px;margin-bottom:10px;flex-wrap:wrap}
.detail-desc{font-size:13px;color:#555;margin-bottom:14px;line-height:1.6}
.detail-controls{display:flex;gap:8px;flex-wrap:wrap}

/* ── Comentarios ─────────────────────────────────────── */
.comment{padding:12px;border:0.5px solid #e0e0da;border-radius:8px;margin-bottom:8px}
.comment-ai{border-color:#bfdbfe;background:#eff6ff}
.comment-head{display:flex;align-items:center;gap:8px;margin-bottom:6px}
.comment-author{font-size:12px;font-weight:500}
.comment-time{font-size:11px;color:#888}
.ai-tag{background:#bfdbfe;color:#1d4ed8;font-size:10px;padding:1px 7px;border-radius:8px}
.comment-body{font-size:13px;line-height:1.6}
.add-comment{background:#fff;border:0.5px solid #e0e0da;border-radius:10px;padding:16px}
.add-comment textarea{width:100%;height:70px;resize:none;font-size:13px;border:0.5px solid #d0d0ca;border-radius:8px;padding:8px 10px;background:#fff;color:#1a1a1a;font-family:inherit}
.add-comment-actions{display:flex;gap:8px;justify-content:flex-end;margin-top:8px}
.ai-thinking{display:flex;align-items:center;gap:8px;font-size:12px;color:#888;padding:8px 0}
.dots span{animation:blink 1.2s infinite}
.dots span:nth-child(2){animation-delay:.2s}
.dots span:nth-child(3){animation-delay:.4s}
@keyframes blink{0%,80%,100%{opacity:.2}40%{opacity:1}}

/* ── Historial de cambios ────────────────────────────── */
.history-item{display:flex;align-items:center;gap:8px;padding:6px 0;border-bottom:0.5px solid #f0f0ee;font-size:12px}
.history-item:last-child{border-bottom:none}
.history-field{background:#f0f0ee;padding:1px 7px;border-radius:6px;font-size:11px;font-weight:500}
.history-arrow{color:#aaa}

/* ── Selector de categorias ──────────────────────────── */
.category-grid{display:grid;grid-template-columns:1fr 1fr;gap:8px;margin-bottom:12px}
.cat-btn{padding:10px 12px;border:0.5px solid #d0d0ca;border-radius:8px;cursor:pointer;font-size:12px;background:#fff;color:#1a1a1a;text-align:left}
.cat-btn:hover{border-color:#378ADD;background:#eff6ff;color:#1d4ed8}
.cat-btn.selected{border-color:#1a1a1a;background:#1a1a1a;color:#fff;font-weight:500}
.cat-icon{font-size:16px;margin-bottom:4px;display:block}
.problem-list-scroll{display:flex;flex-direction:column;gap:6px;max-height:180px;overflow-y:auto;margin-bottom:8px}
.problem-item{padding:9px 12px;border:0.5px solid #d0d0ca;border-radius:8px;cursor:pointer;font-size:13px;background:#fff;color:#1a1a1a}
.problem-item:hover{border-color:#378ADD;background:#eff6ff;color:#1d4ed8}
.or-divider{text-align:center;font-size:12px;color:#aaa;margin:10px 0;position:relative}
.or-divider::before,.or-divider::after{content:'';position:absolute;top:50%;width:42%;height:0.5px;background:#e0e0da}
.or-divider::before{left:0}.or-divider::after{right:0}
.selected-tag{display:inline-flex;align-items:center;gap:6px;background:#f0f0ee;border:0.5px solid #d0d0ca;border-radius:8px;padding:5px 10px;font-size:12px;margin-bottom:10px}
.selected-tag button{background:none;border:none;cursor:pointer;color:#888;font-size:16px;line-height:1;padding:0}

/* ── Dashboard / Estadisticas ────────────────────────── */
.stat-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:12px;margin-bottom:20px}
.stat-card{background:#fff;border-radius:10px;padding:16px;border:0.5px solid #e0e0da}
.stat-label{font-size:12px;color:#888;margin-bottom:4px}
.stat-value{font-size:24px;font-weight:500}
.stat-mini-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:8px;margin-bottom:12px}
.stat-mini{background:#fff;border:0.5px solid #e0e0da;border-radius:8px;padding:10px 12px;text-align:center}
.stat-mini-val{font-size:20px;font-weight:600}
.stat-mini-label{font-size:11px;color:#888;margin-top:2px}
.chart-row{display:grid;grid-template-columns:1fr 1fr;gap:12px}
.chart-box{background:#fff;border:0.5px solid #e0e0da;border-radius:10px;padding:16px}
.chart-title{font-size:13px;font-weight:500;margin-bottom:14px}
.bar-row{display:flex;align-items:center;gap:8px;margin-bottom:10px;font-size:12px}
.bar-label{width:90px;color:#888;text-align:right;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.bar-track{flex:1;height:8px;background:#f0f0ee;border-radius:4px;overflow:hidden}
.bar-fill{height:100%;border-radius:4px}
.bar-val{width:20px;color:#888;text-align:right}

/* ── Tabla de usuarios y empresas ────────────────────── */
.users-table{width:100%;border-collapse:collapse}
.users-table th{font-size:12px;color:#888;font-weight:500;text-align:left;padding:8px 12px;border-bottom:0.5px solid #e0e0da}
.users-table td{padding:10px 12px;border-bottom:0.5px solid #f0f0ee;font-size:13px;vertical-align:middle}
.users-table tr:last-child td{border-bottom:none}
.users-table tr:hover td{background:#f9f9f7}
.status-dot{width:7px;height:7px;border-radius:50%;display:inline-block;margin-right:5px}
.dot-active{background:#639922}
.dot-inactive{background:#E24B4A}
.dot-pending{background:#EF9F27}

/* ── Subcategorias (panel admin) ─────────────────────── */
.subcat-tag{display:inline-flex;align-items:center;gap:4px;background:#f0f0ee;border:0.5px solid #d0d0ca;border-radius:8px;padding:4px 10px;font-size:12px;color:#1a1a1a}
.subcat-inactive{opacity:0.5}
.subcat-inactive-label{color:#888;font-size:11px}
.subcat-btn-edit{background:none;border:none;cursor:pointer;color:#888;font-size:11px;padding:0 2px}
.subcat-btn-del{background:none;border:none;cursor:pointer;color:#E24B4A;font-size:11px;padding:0 2px}
.cat-tecnico-label{font-size:12px;color:#888}
.badge-inactive{font-size:11px;color:#888}

/* ── Modales ─────────────────────────────────────────── */
.modal-bg{position:fixed;inset:0;background:rgba(0,0,0,0.45);display:none;align-items:center;justify-content:center;z-index:100}
.modal{background:#fff;border-radius:14px;padding:24px;width:520px;max-width:95vw;border:0.5px solid #e0e0da;max-height:90vh;overflow-y:auto}
.modal h3{font-size:15px;font-weight:500;margin-bottom:18px}
.modal-row{margin-bottom:12px}
.modal-row label{display:block;font-size:12px;color:#666;margin-bottom:4px}
.modal-row input,.modal-row select,.modal-row textarea{width:100%;padding:8px 10px;border:0.5px solid #d0d0ca;border-radius:8px;font-size:13px;background:#fff;color:#1a1a1a;font-family:inherit}
.modal-row textarea{height:70px;resize:none}
.modal-grid{display:grid;grid-template-columns:1fr 1fr;gap:10px}
.modal-actions{display:flex;gap:8px;justify-content:flex-end;margin-top:16px}

/* ── Perfil y seguridad ──────────────────────────────── */
.tab-row{display:flex;gap:0;border:0.5px solid #e0e0da;border-radius:8px;overflow:hidden;margin-bottom:16px}
.tab-btn{flex:1;padding:7px;text-align:center;cursor:pointer;font-size:12px;background:#f5f5f3;color:#666;border:none}
.tab-btn.active{background:#fff;color:#1a1a1a;font-weight:500}
.profile-section{background:#fff;border:0.5px solid #e0e0da;border-radius:10px;padding:20px;margin-bottom:16px}
.profile-section h4{font-size:13px;font-weight:500;margin-bottom:14px;color:#1a1a1a}
.alert{padding:10px 14px;border-radius:8px;font-size:13px;margin-bottom:12px;display:none}
.alert-success{background:#f0fdf4;color:#166534;border:0.5px solid #bbf7d0}
.alert-error{background:#fef2f2;color:#991b1b;border:0.5px solid #fecaca}

/* ── 2FA ─────────────────────────────────────────────── */
.qr-container{text-align:center;padding:16px}
.qr-container img{max-width:180px;border-radius:8px}
.totp-input{font-size:24px;letter-spacing:8px;text-align:center;width:100%;padding:12px;border:0.5px solid #d0d0ca;border-radius:8px;font-family:monospace}
.two-fa-step{background:#f5f5f3;border-radius:8px;padding:14px;margin-bottom:12px;font-size:13px}
.two-fa-step-num{display:inline-flex;width:20px;height:20px;background:#1a1a1a;color:#fff;border-radius:50%;align-items:center;justify-content:center;font-size:11px;font-weight:600;margin-right:6px}

/* ── Busqueda y filtros ──────────────────────────────── */
.search-bar{display:flex;align-items:center;gap:8px;background:#f5f5f3;border:0.5px solid #e0e0da;border-radius:8px;padding:6px 12px;margin-bottom:12px}
.search-bar input{border:none;background:transparent;font-size:13px;flex:1;color:#1a1a1a;outline:none}
.search-bar input::placeholder{color:#aaa}
.filter-bar{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:12px;align-items:center}

/* ── Miscelanea ──────────────────────────────────────── */
.empty{text-align:center;padding:48px;color:#888;font-size:13px}
.section-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:16px}
.section-header h3{font-size:14px;font-weight:500}

/* ── Modo oscuro (automatico segun el sistema) ───────── */
@media(prefers-color-scheme:dark){
  body{background:#111;color:#e8e8e5}
  .auth-wrap{background:linear-gradient(135deg,#111 0%,#1a1a1a 100%)}
  .auth-card{background:#1e1e1e;border-color:#333}
  .auth-tagline{color:#888}
  .auth-tabs{border-color:#333}
  .auth-tab{background:#111;color:#888}
  .auth-tab.active{background:#1e1e1e;color:#e8e8e5}
  .form-group label{color:#aaa}
  .form-group input,.form-group select{background:#2a2a2a;border-color:#333;color:#e8e8e5}
  .form-group input:focus{border-color:#378ADD}
  .btn-auth{background:#e8e8e5;color:#111}
  .btn-auth:hover{background:#ccc}
  .auth-error{background:#2a1515;color:#f87171;border-color:#7f1d1d}
  .auth-success{background:#052e16;color:#86efac;border-color:#166534}
  .alert-success{background:#052e16;color:#86efac;border-color:#166534}
  .alert-error{background:#2a1515;color:#f87171;border-color:#7f1d1d}
  .sidebar{background:#1e1e1e;border-color:#2a2a2a}
  .sidebar-logo{border-color:#2a2a2a}
  .nav-section-label{color:#555}
  .nav-section-label:hover{color:#888}
  .nav-item{color:#888}
  .nav-item:hover,.nav-item.active{background:#2a2a2a;color:#e8e8e5}
  .nav-badge{background:#1e3a5f;color:#60a5fa}
  .sidebar-bottom{border-color:#2a2a2a;color:#666}
  .sidebar-user{color:#e8e8e5}
  .role-admin{background:#2d1f5e;color:#c4b5fd}
  .role-agent{background:#1e3a5f;color:#60a5fa}
  .role-user{background:#2a2a2a;color:#aaa}
  .btn-logout:hover{color:#f87171}
  .main{background:#111}
  .topbar{background:#1e1e1e;border-color:#2a2a2a}
  select.filter{background:#2a2a2a;border-color:#333;color:#e8e8e5}
  .btn{background:#2a2a2a;border-color:#333;color:#e8e8e5}
  .btn:hover{background:#333}
  .btn-primary{background:#e8e8e5;color:#111;border-color:#e8e8e5}
  .btn-primary:hover{background:#ccc}
  .btn-ai{background:#1e3a5f;color:#60a5fa;border-color:#1e4a7a}
  .btn-danger{background:#3a1a1a;color:#f87171;border-color:#7f1d1d}
  .btn-success{background:#052e16;color:#86efac;border-color:#166534}
  .ticket-card{background:#1e1e1e;border-color:#2a2a2a}
  .ticket-card:hover{border-color:#444}
  .tc-id,.tc-meta{color:#666}
  .avatar{background:#1e3a5f;color:#60a5fa}
  .detail-card,.add-comment,.profile-section{background:#1e1e1e;border-color:#2a2a2a}
  .detail-desc{color:#aaa}
  .detail-controls select{background:#2a2a2a;border-color:#333;color:#e8e8e5}
  .comment{background:#1e1e1e;border-color:#2a2a2a}
  .comment-ai{background:#1a2a3a;border-color:#1e4a7a}
  .comment-time{color:#666}
  .ai-tag{background:#1e3a5f;color:#60a5fa}
  .add-comment textarea{background:#2a2a2a;border-color:#333;color:#e8e8e5}
  .ai-thinking{color:#666}
  .cat-btn{background:#2a2a2a;border-color:#333;color:#e8e8e5}
  .cat-btn:hover{border-color:#378ADD;background:#1e3a5f;color:#60a5fa}
  .cat-btn.selected{background:#e8e8e5;border-color:#e8e8e5;color:#111}
  .problem-item{background:#2a2a2a;border-color:#333;color:#e8e8e5}
  .problem-item:hover{border-color:#378ADD;background:#1e3a5f;color:#60a5fa}
  .or-divider{color:#555}
  .or-divider::before,.or-divider::after{background:#333}
  .selected-tag{background:#2a2a2a;border-color:#333;color:#e8e8e5}
  .stat-card,.chart-box,.stat-mini{background:#1e1e1e;border-color:#2a2a2a}
  .stat-label,.bar-label,.bar-val,.stat-mini-label{color:#666}
  .bar-track{background:#2a2a2a}
  .modal{background:#1e1e1e;border-color:#333}
  .modal-row label{color:#aaa}
  .modal-row input,.modal-row select,.modal-row textarea{background:#2a2a2a;border-color:#333;color:#e8e8e5}
  .empty{color:#555}
  .users-table th{color:#666;border-color:#2a2a2a}
  .users-table td{border-color:#2a2a2a}
  .users-table tr:hover td{background:#222}
  .tab-row{border-color:#333}
  .tab-btn{background:#111;color:#888}
  .tab-btn.active{background:#1e1e1e;color:#e8e8e5}
  .subcat-tag{background:#2a2a2a;border-color:#444;color:#e8e8e5}
  .subcat-btn-edit{color:#aaa}
  .subcat-btn-del{color:#f87171}
  .cat-tecnico-label{color:#666}
  .badge-inactive{color:#666}
  .search-bar{background:#2a2a2a;border-color:#333}
  .search-bar input{color:#e8e8e5}
  .history-field{background:#2a2a2a;color:#e8e8e5}
  .two-fa-step{background:#2a2a2a}
  .totp-input{background:#2a2a2a;border-color:#333;color:#e8e8e5}
  .ticket-urgent{border-left-color:#f87171 !important}
  .urgent-badge{background:#3a1a1a;color:#f87171}
  .badge-urgente{background:#3a1a1a;color:#f87171;border-color:#7f1d1d}
  .p-Alta{background:#4a3000;color:#FAC775}
  .p-Media{background:#1e3a5f;color:#60a5fa}
  .p-Baja{background:#1a3a2a;color:#6ee7b7}
  .s-Abierto{background:#3a1a1a;color:#f87171}
  .s-En-proceso{background:#3a2a00;color:#fcd34d}
  .s-Resuelto{background:#1a3a2a;color:#6ee7b7}
}